Frequently Asked Questions

Book directly on this website. Our Best Available Rate is guaranteed to match or beat any third-party price for the same room and dates, and direct bookings carry no booking fee.

Yes. The Flexible Rate takes no payment at the time of booking and can be cancelled free of charge until 48 hours before arrival. The Best Available and Advance Saver rates are prepaid and non-refundable.

For five rooms or more, contact the reservations team directly rather than booking online — group rates and terms differ from the published rates.

Online reservations are paid by bank transfer using the instructions shown after booking. At the hotel, reception accepts cash in Tunisian dinar. Card payments are not currently available.

Check-in from 14:00, check-out until 12:00. Reception is staffed 24 hours, so a late arrival is never a problem — tell us your flight or train and we will expect you. Early check-in and late check-out are subject to availability on the day.

Le Bunker, the hotel café, serves a continental buffet breakfast every morning, and it can be brought to your room on request. Whether it is included depends on the rate you choose; the booking form shows the price before you confirm.

Children of all ages are welcome. Children over four are charged at the adult rate. The hotel has no cots and no extra beds, so a family needs enough beds in the room — the Superior Triple has three singles, and interconnecting rooms can be requested.

Pets are not permitted.

Yes. The fitness centre is free to use for anyone staying at the hotel, and there is a common lounge where sports fixtures are shown.

The hotel has no parking of its own. There is paid public parking nearby, no reservation needed. Note that the hotel adjoins the Ministry of the Interior: the side streets are closed by security and luggage cannot be unloaded at the door, so plan to walk the last short stretch.

Yes — free in every room and every public area of the hotel, included in the rate, with nothing to sign up for.

Tunis-Carthage Airport is 5 km away, about fifteen minutes by car. Taxis wait outside the terminal; the hotel does not run a shuttle and does not arrange transfers.

Very. The city centre is 200 m away, Avenue Habib Bourguiba is a short walk, the médina is five minutes on foot and Tunis railway station is 600 m.