Privacy Policy

1. Who we are

Golf Royal Hotel Tunis, 51-53 Rue Radhia Haddad, Tunis 1001, Tunisia, is the controller of the personal data described in this policy.

2. What we collect

We collect only what we need to take a booking and host you well:

• Identity and contact details — name, email address, telephone number, country and, at check-in, identification as required by Tunisian law.
• Reservation details — dates, room type, rate, add-ons, and any preferences or requests you tell us about.
• Payment evidence — bank-transfer references or receipts you choose to provide so the hotel can verify payment. We do not collect card details.
• Technical and security data — IP address, browser information and essential session data used to operate and protect the service.

3. Why we use it

To confirm and deliver your reservation, to meet the legal obligations placed on hotels in Tunisia, to take payment and prevent fraud, to answer your enquiries, and — only with your consent — to send you offers.

We do not sell personal data, and we do not use it to make automated decisions that produce legal or similarly significant effects.

4. Who we share it with

Our property management and booking systems, service providers needed to operate them, and the Tunisian authorities where the law requires it. Every processor acts on our written instruction and may not use your data for their own purposes.

5. How long we keep it

Reservation and accounting retention periods are awaiting legal and accounting approval. Marketing consent is kept until you withdraw it.

6. Your rights

You may ask us for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and withdraw consent to marketing at any time.

Write to privacy@golfroyalhotel.com. We respond within thirty days. You may also complain to the Instance Nationale de Protection des Données Personnelles (INPDP).

7. Cookies

Strictly necessary cookies keep the booking flow, language choice and staff security working. We do not use analytics or advertising cookies.

8. Changes

We will post any change to this policy on this page and update the date above. Material changes affecting how we use your data will be notified to you directly where we hold your contact details.